At Medivive Telehealth Services, our commitment to patient safety and regulatory compliance is paramount. We ensure that every patient is connected with licensed medical professionals who are authorized to practice in their respective state. This policy outlines how we manage state specific licensing, patient verification, and compliance through technology and rigorous internal processes.
Medivive ensures that all telehealth consultations are conducted by medical professionals who are licensed to practice in the patient’s state of residence. We adhere strictly to state laws and telemedicine regulations to provide care safely and legally.
Our providers’ credentials are regularly checked using the National Plan and Provider Enumeration System (NPPES). This system helps us verify that every healthcare professional associated with Medivive is actively licensed and credentialed to offer telehealth services in their respective states.
During the patient registration process, our Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems require each patient to provide their state of residence. This location data is critical to our compliance with state licensing laws. The system is programmed to automatically match patients with a provider licensed in their specific state, preventing any scheduling or treatment from unauthorized providers.
We further enhance security by using ID.me, a trusted identity verification service. ID.me provides a multi-level authentication process, ensuring that each provider’s identity and credentials are thoroughly verified. This ensures that only fully vetted, licensed professionals provide consultations on our platform, adding an additional layer of patient safety and
compliance.
In addition to real-time checks, we conduct regular audits of our provider licenses through internal processes. This includes ensuring that every license remains active and valid, and that all providers continue to meet the requirements necessary to practice in their designated states.
All Medivive providers undergo continuous training to ensure they understand the complexities of state-specific telemedicine laws. This includes regular updates on changing regulations, state by-state restrictions, and best practices for delivering compliant telehealth services.
Our EMR/EHR system is equipped with advanced compliance features that automatically flag any issues with patient-provider matches, such as discrepancies in state residency or expired provider licenses. These flags prompt immediate manual reviews by our team to ensure that every consultation is legally compliant.
We conduct comprehensive internal audits quarterly, ensuring that all aspects of our telehealth services are in full compliance with federal and state regulations. These audits include:
Medivive’s use of ID.me ensures that our verification process is top-tier, offering high-levelauthentication to validate the identity of all healthcare providers on our platform. This servicemeets stringent security standards, protecting both our providers and patients.
For more details on our licensing, compliance, and patient verification policies, feel free to reach out to us:
Email: support@mymedivive.com
Phone: 1-844-MYMEDI1 or (844) 696-3341
“Our telehealth services are designed to provide convenient, remote healthcare, but certain conditions may require in-person care. Our providers will refer you to a trusted local provider if your needs extend beyond telehealth.”
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